Merak Air is a company that provides air transport service to the courier companies and was listed on the board of Kuala Lumpur Stock Exchange (now Bursa Malaysia Securities Berhad) within 7 years of incorporation. The company is experiencing low profitability, even with high turnover. The auditors also found out that there is a series of malpractice in the company. Currently, the CEO, is in dilemma, as he needs to make necessary decision on the future direction of the company. The decision would affect their relationship with their stakeholders as well as their future growth.