Cases For Publication (UCWC101)
Abstract

ONE AND HALF HOURS ENTREE

SYED MUNIR SYED FAOZI BARAKBAH

Danial was the manager of the West restaurant, known for its wide selection of continental and western cuisine. It had recently introduced an accompanying promotional Lunch Menu with the special offer of "A table for three, a bill for two".

Azim, a young executive, brought his clients to the restaurant for an important luncheon meeting. One of the waitresses, Sofia, was assigned to their table. However, soon after, Sofia had an emergency call and left the restaurant without informing the crew. Azim was very angry as the subsequent delay in serving the food ruined his business lunch.