Amar was a Banquet Captain at the Regency Hotel in Kuala Lumpur. He had been a good employee and had performed his tasks exceptionally well. Lately, however, he had been feeling frustrated with his Banquet staff because they were not only slow in performing their tasks, but also looked exhausted. Amar complained to the Sales Executive, Chan, who later brought up the matter with his manager. Julia, the Sales Manager followed up on the complaint and found that there were several problems that needed immediate attention.