Cases For Publication (UCWC103)


Mislan Nenin and Lynne Kathryn Norazit

The management of Hotel Seri Suria is currently concerned with the high rate of consumption of room amenities in its housekeeping department. Records indicated that there is a rapid rise in the cost of amenities ordering only for the first quarter of the year. This is beyond the company's forecast as it is questionable when the room turnover for the hotel is not parallel with its expenses for amenities. Does it relate to the issue of fraud and pilferage? In order to reveal the truth, Mr. Raju, as the Head of Security has to conduct an investigation.