Cases For Publication (UCWC103)
Abstract

STAR SPARKLING SDN. BHD.

Raja Hanaliza Raja Ahmad Tajudin

Mr. Fong, Managing Director of Star Sparking Sdn. Bhd., was worried when Mr. Rashid and his top management staff paid a visit informing him of the cash provided to MTSB customers instead of jewellery. He took immediate action by sacking the staff member involved. This was because it would affect his profits and the steady flow of revenue to the headquarters and its 7 outlets. At the same time, he established another company to "buy back" and provide cash for MTSB customers who were in need of cash instead of the jewellery. He felt if he did not do so, other goldsmiths would take this opportunity.