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Master of Business Administration (Services Management) accredited by CMI London

Advertisement Code: (R/345/7/0718) 11/19 (A10670)
Accredited by:

Full Time: 1 year (Minimum)
Part Time: 2 years (Minimum)

Intake: March, July, November


The MBA (Services Management) programme prepares graduates to be service-oriented managers who provide managerial leadership and develop logical, critical, and creative solutions to problems faced by organisations in the services industry.



  • To enable graduates to articulate and apply relevant theories and adopt the principles and best practices relevant to their organisation.
  • To enable graduates to perform as service-oriented managers who adopt customer and supplier relationship management skills when performing value added processes with effective communication skills.
  • To enable graduates to formulate, communicate, and implement strategic thinking processes involving cross-cultural communication and sensitivity to the needs of different cultures.



  • Ability to acquire and apply knowledge in the areas of services management for both localised setting and international environment.
  • Ability to demonstrate relevant expertise and skills to provide leadership in services industry.
  • Ability to engage in strategic and critical thinking with analytical, evaluative, and problem solving skills when making business decisions.
  • Ability to engage in effective cross-cultural communication skills and sensitive to social responsibility in a multicultural setting.
  • Ability to articulate ethical issues in services management as well as to provide leadership in social responsibility.
  • Ability to lead and engage in lifelong learning at individual, group, and institutional levels.
  • Ability to acquire creative and innovative ideas to initiate enterprising activities or projects.

Entry Requirement

  • A bachelor’s degree with minimum CGPA of 2.75 or equivalent, as accepted by the University Senate; or
  • A bachelor’s degree or equivalent with minimum CGPA of 2.50 and not meeting CGPA of 2.75, can be accepted subject to a minimum of 2 years working experience in relevant field; or
  • A bachelor’s degree or equivalent not meeting CGPA of 2.50, can be accepted subject to a minimum of 5 years working experience in relevant field.
  • APEL ( Accreditation of Prior Experiential Learning). For more information, please click here


All applicants are required to attain any of the followings before they are accepted for admission into the programme:

  • A minimum score of Band 6.0 in the International English Language Testing System (IELTS)*; or
  • A minimum score of 550 for a paper-based total or 80 for an Internet based total for the Test of English as a Foreign Language (TOEFL)*; or
  • A minimum of Grade C in First Cambridge English (FCE) minimum scale 169, or B2 in CEFR, or Pearson Test of English (PTE 50-58) as required proficiency; or
  • A recognized first degree undertaken in English medium; or
  • Successful attainment of FCE minimum of Grade C (169) conducted by the Centre for Continuing Education (CCE) within 1-6 months from the date of entry with conditional offer letter.


*Note: The validity period for IELTS and TOEFL is two years from the date awarded.

Programme Structure

The MBA (Service Management) programme requires a total of 42 credits to complete and is divided into two parts as follows:

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Tuition Fee

[/vc_column_text][vc_column_text css=".vc_custom_1539320451137{padding-bottom: 20px !important;}"]In 2018, annual tuition fees for this course are :[/vc_column_text][vc_table]For%20Malaysian%20students%20(Full-Time),%3A%20RM%2030%2C500|For%20Malaysian%20students%20(Part-Time),%3A%20RM%2015%2C250|For%20International%20students%20(Full-Time),%3A%20RM%2035%2C250[/vc_table][vc_column_text css=".vc_custom_1539320486856{padding-bottom: 20px !important;}"]One-time fees[/vc_column_text][vc_table]Processing%20for%20Malaysian%20students,%3A%20RM%2050|Processing%20for%20International%20students,%3A%20RM%20100|Registration%20for%20Malaysian%20students,%3A%20RM%20500|Registration%20for%20International%20students,%3A%20RM%202%2C500[/vc_table][vc_column_text css=".vc_custom_1539320870935{padding-bottom: 20px !important;}"]Per-semester fee[/vc_column_text][vc_table]Administrative%20fee,%3A%20RM%20250%20per%20semester[/vc_table][vc_column_text css=".vc_custom_1539320926269{padding-bottom: 20px !important;}"]Visa application fee for new international student[/vc_column_text][vc_table]International%20student%20service%20fee,%3A%20RM%203%2C000[/vc_table][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]*For enquiries on our programme fees, please contact our Marketing Department at 03 2730 7231 / 7053 / 7043 /7184 / 7041 / 7046[/vc_column_text][/vc_column][/vc_row] - Malaysia Freelance Web Designer
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